HGUNO Parts Support

Parts FAQs

• How can I set up an eStore account?

  For dealers and suppliers only. Please fill out all the information on the HGUNO Parts eStore registration page shortly after someone will contact you from HGUNO regarding your registration.

• How can I set up an open-term account?

  Service companies and parts distributors, please contact Contact HGUNO to set up an account to buy direct.

  Certain accessory-type items are available for purchase via credit card if you are classified as a Consumer. Visit the HGUNO Refrigeration Store.

• How do I obtain a part number?

  Contact Contact HGUNO and provide the cabinet model/serial number.

• How do I request an RGA number?

  You can contact HGUNO Parts by emailing Contact HGUNO or calling Contact HGUNO.

• Is there a minimum on parts orders?

  There is no minimum on parts orders.

• Is there a restocking fee? Or items that are not eligible for a return?

  There is a 25% restock fee, and return freight charges are the customer’s responsibility. Additionally, no electrical parts may be returned without HGUNO Parts approval.

• What if my order is incorrect?

  Contact Contact HGUNO with your P.O. and order number. HGUNO Parts will review and then issue a Return Authorization if applicable.

• What is the status of my order?

  To find out the status of your order, please contact Contact HGUNO. Have your P.O. or HGUNO Parts order number available.

• When will my order be delivered?

  Consult with UPS Tracking or Fed Ex Tracking. Populate your tracking number, and an estimated transit time will be provided based on your destination.

• When will my order ship?

  If an order is placed with HGUNO Parts by 1:00 pm CST and the items are stocked, your order will ship the same day.

• Who do you ship through?

  HGUNO Parts utilize both UPS and Federal Express for small parcels and, where applicable, LTL Freight Carriers.